Returns policy.

Domestic Returns

All returns need to be sanctioned by The Crafting Well before items are returned. Returns need to be instigated within 14 days of purchase. Returns need to be posted in the original resaleable condition and by Royal Mail Tracked 48 or another tracked method okayed by us prior to return. Tracking number must be provided to us. Return postage is at the cost to the customer unless the item arrived damaged and it is shown to be as a result of our fault. Photographic evidence of the damaged item as well as the postage and packaging must be provided. Where sufficient evidence is not provided we reserve the right to issue a full refund, to only offer a partial refund or to discuss the matter further before a decision is made. Refunds where the customer has changed their mind will be minus the return postage and a percentage if the item is not returned in a fully resaleable condition.

International Returns

All of the above Domestic Returns applies to international returns with the addition of the following conditions. All International Returns must be clearly marked RETURN. Any items not marked RETURN may cause us to incur customs charges. Any charges incurred by us will be deducted from the refund amount. Returns are at the cost to the customer.

Any questions or to instigate a return please use the website contact form or email: sales@thecraftingwell.uk

Refunds will be sent to original payment method only.

We offer an extended return period for domestic orders placed between 1st November and 24th December. Returns will be available until 31st January. All conditions above apply.